Your privacy is our priority
How we protect and use your personal information
Introduction to our privacy approach
We are committed to safeguarding your privacy and handling your personal information with care and transparency.
This policy explains how we collect, use, share, and secure your data when you use our website or services.
How we collect information
We collect information when you interact with our website, contact us, or use our services. This includes both direct and automated data.
Information you provide directly
- • Details from enquiry or contact forms
- • Email communications with our team
- • Information you submit during consultations
- • Feedback or survey responses
- • Any additional documents you share
Information collected automatically
- • IP address and device information
- • Browser type and operating system
- • Site navigation patterns
- • Usage and interaction data
- • Cookies, analytics, and similar tools
How we use your information
Your data is used to deliver services, respond to enquiries, and improve your experience. We do not sell personal data.
- • Respond to your enquiries and requests
- • Schedule and conduct consultations
- • Send essential service communications
- • Improve website security and performance
- • Analyse usage for service improvements
- • Comply with legal obligations
- • Maintain business records for compliance
Our promise: We are dedicated to protecting your privacy and will only use your information for legitimate business purposes.
When we share information
We only share information with third parties as required by law or to facilitate service delivery, never for marketing purposes.
Our service providers
We may work with trusted vendors who help us deliver services, but they must adhere to our privacy standards.
Legal obligations and compliance
We may disclose data to comply with legal requirements or regulatory authorities.
Anonymous usage statistics
We use aggregated, non-identifiable data to monitor trends and improve our services.
Your rights regarding your data
You have the right to access, correct, delete, or restrict your data, and can object to certain uses or request portability.
- • Right to request your data record
- • Right to correct incomplete data
- • Right to have data erased
- • Right to have data transferred
- • Right to object to processing
- • Right to request processing limits
Contact us using the details below for questions or requests related to your data rights.
How we secure your data
We use technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
Technical security measures
- • Data encryption protocols in place
- • Regular security software updates
- • Firewall and intrusion detection systems
- • Secure server infrastructure
Organisational security measures
- • Staff training on data privacy
- • Access restricted to authorised personnel
- • Regular privacy audits and reviews
- • Clear data retention procedures
How long we keep your data
We retain data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- • Account information kept for active period
- • Consultation notes stored securely
- • Emails retained for follow-up period
- • Fee records kept for compliance
- • No personal marketing data retained
Data is deleted or anonymised once no longer needed.
International data transfers
Your data may be stored or processed in Australia or other countries with appropriate safeguards.
- • Standard contractual clauses applied
- • Data protection agreements in place
- • Transfers only to trusted partners
- • Compliance with applicable laws ensured
How we use cookies
Cookies help us enhance site security and deliver a better user experience. See our cookie policy for details.
Types of cookies used here
- • Essential for website functionality
- • Monitor site performance trends
- • Save your preferences
- • Enable extra site features
You can update your cookie settings anytime via your browser or our cookie tools.
Policy changes and notifications
We may update this privacy policy periodically. We will notify users of significant changes and post updates here.
- • Update notice on our website
- • Direct email if appropriate
- • Revised policy date displayed
- • Option to review recent changes
Review this policy occasionally to stay informed.
Contact us about privacy
For privacy questions or requests, please contact us below.
calyronivax
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61 7 0549 8065
Email: content@calyronivax.com
Policy last updated September 9, 2025
Effective September 9, 2025